Overview #
At Superman Engineering, we’re committed to delivering automotive products quickly, safely, and reliably across Ghana. Our delivery system is powered by trusted third-party riders, including Bolt and Uber, to ensure flexible and efficient service.
Order Confirmation #
All orders placed through our website or storefront are subject to manual confirmation. Once your order is received:
- Our team will contact you via phone to confirm product availability and delivery location.
- You must be reachable via phone or WhatsApp to finalize delivery details.
- Orders are only dispatched after confirmation is complete.
Delivery Partners #
We use third-party logistics providers such as Bolt, Uber, and other verified riders to fulfill deliveries. These partners operate independently and are not employees of Superman Engineering.
- Delivery times may vary based on rider availability, traffic, and location.
- We do not guarantee exact delivery times but aim to dispatch within 24 hours of confirmation.
- Riders may contact you directly for drop-off coordination.
Delivery Zones #
We currently deliver within Accra and surrounding areas. For locations outside Greater Accra, delivery availability will be confirmed during the phone call.
Payment & Fees #
- Payment is required before dispatch via Mobile Money, bank transfer, or cash on delivery (COD available in select zones).
- Delivery fees are calculated based on distance and rider rates.
- You will be informed of the delivery fee during the confirmation call.
Failed Deliveries #
If a rider is unable to reach you or complete the delivery due to incorrect location or unavailability:
- The order may be rescheduled once at no extra cost.
- Repeated failed deliveries may incur additional rider fees or cancellation.
Damaged or Missing Items #
If your order arrives damaged or incomplete:
- Contact our support team within 24 hours of delivery.
- Provide photos and rider details if available.
- We will investigate and offer a replacement or refund where applicable.
Contact & Support #
For delivery inquiries, order status, or rider coordination, reach us at:
- WhatsApp: +233 XX XXX XXXX
- Phone: 0302 XXX XXX
- Email: support@supermanengineering.com