Contact our support team within 24 hours. We’ll investigate and offer a replacement or refund if applicable.
What are the delivery fees?
Fees are based on distance and rider rates. You’ll be informed of the exact fee during the confirmation call.
Do you deliver outside Accra?
Yes, but availability varies. We’ll confirm during the phone call whether delivery to your location is possible.
Can I choose my delivery time?
We’ll do our best to accommodate your preferred time during the confirmation call, but exact times depend on rider availability.
What if I miss the rider’s call?
If you’re unreachable, the rider may wait briefly or return the item. Our team will follow up to reschedule delivery.
Will I get a tracking number?
No formal tracking number is provided, but you’ll receive a message when your order is dispatched. The rider may contact you directly.
How long does delivery take?
Most orders are dispatched within 24 hours of confirmation. Delivery time depends on your location and rider availability.
Who delivers my order?
We use trusted third-party riders including Bolt, Uber, and verified local couriers.
Wholesale FAQs
Do you offer branded storefronts for creators?
Yes — verified creators can launch a branded storefront with curated products, affiliate tracking, and promotional support.
Can I return wholesale items?
Yes, if they arrive damaged, incorrect, or incomplete. Returns must be requested within 48 hours of delivery.
Who qualifies for wholesale access?
We welcome garages, resellers, fleet managers, and creator storefronts. Just submit a Wholesale Inquiry to get started.
How do I pay for wholesale orders?
We accept Mobile Money, bank transfer, and invoice (for verified partners). COD is available in select Accra zones.
Can I resell products from Superman Engineering?
Yes — we support resellers and creator storefronts. You can set your own margins and promote verified products.
What if my rider is late or unreachable?
Contact our support team. We’ll reassign or reschedule your delivery at no extra cost.
How long does delivery take?
Most wholesale orders are dispatched within 24 hours of confirmation. Delivery time depends on rider availability and location.
What’s the minimum order value?
₵500 for Accra-based deliveries, ₵1,000 for outside Accra. Mixed-category orders are allowed as long as the total meets the minimum.
Payment FAQs
What payment methods do you accept?
We accept Mobile Money (MTN, Vodafone, AirtelTigo), bank transfer, invoice (for verified wholesale partners), and cash on delivery in select Accra zones
How do I pay with Mobile Money?
After confirming your order, you’ll receive payment instructions via WhatsApp or email. Send the payment and share a screenshot or transaction ID with our team
Can I pay after delivery?
Yes, cash on delivery is available in specific Accra neighborhoods. Our team will confirm COD eligibility during your order call
What if I paid but didn’t get confirmation?
Send your payment screenshot or transaction ID to our support team. We’ll verify and confirm dispatch promptly
Can I get a refund if I overpaid or canceled my order?
Yes — we offer refunds via Mobile Money or bank transfer. You can also request store credit for future purchases
Is payment required before dispatch?
Yes, unless you’re using COD or invoice terms . Orders are dispatched only after payment is confirmed
