What to Do If Your Rider Is Late

Summary #

If your order has been confirmed but the rider hasn’t arrived on time, here’s how to follow up and resolve the issue quickly.

Step-by-Step Guide #

1. Wait 15–30 Minutes Past Estimated Time Riders may experience traffic delays or route changes. Give a short buffer before taking action.
2. Check Your Phone or WhatsApp The rider may have tried to contact you. Look for missed calls or messages from an unfamiliar number.
3. Contact Our Support Team Reach out via:
   • WhatsApp: +233 XX XXX XXXX
   • Phone: 0302 XXX XXX
   • Email: support@supermanengineering.com Our team will check rider status and provide an update.
4. Reschedule or Reassign If the rider is unavailable or delayed beyond reason, we’ll reassign your delivery or reschedule at no extra cost.
5. Report Issues Promptly If the rider was unprofessional or unreachable, let us know. We track rider performance and prioritize reliability.

Notes #

• Delivery times are estimates, not guarantees.
• We work with independent riders, so coordination may vary.
• Your feedback helps us improve rider selection and delivery speed.